your basket
frequently asked questions
Shipping
Our Buns, Pastries & Croissants are available for nationwide delivery on a 1-2 day service.
You can get them delivered straight to your front door or office from our bakery or sent as a gift to a lucky recipient. The only exemptions are deliveries to the Channel Islands, PO Boxes and British Forces Post Office location. Some locations cost us more to deliver to therefore, a limited number of postcodes have a small additional charge of £2.65 when sending and delivering to those locations
Postcodes attracting a location surcharge are: BT – Northern Ireland, HS – Outer Hebrides, IM – Isle of Man, ZE – Shetland Islands, IV – Inverness, KW – Kirkwall.
Refunds & Returns
We have a 30-day return policy on non-food products which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need proof of purchase.
To start a return, you can contact us at orders@oliphantandpomeroy.co.uk If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and sort it out.
Exceptions and non-returnable items
Certain types of items cannot be returned, such as perishable goods (this includes all food items, buns, pastries and croissants etc.) Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift vouchers or gift cards.
